TERMS & CONDITIONS

1. Overview

Welcome to Two Hearts Pets. By accessing or purchasing from our website (www.twoheartspets.com), you agree to be bound by the following Terms & Conditions. These terms apply to all users of the site, including browsers, customers, and contributors of content.

If you do not agree to these terms, please do not use our website or services.

2. Products & Use Disclaimer

Two Hearts Pets offers handmade, all-natural pet wellness products intended to support general health and wellbeing.

Our products are not intended to diagnose, treat, cure, or prevent any disease.
They are not a substitute for professional veterinary advice, diagnosis, or treatment.
Always consult your veterinarian before introducing any new supplement, especially if your pet is pregnant, nursing, on medication, or has a medical condition.

Use all products strictly as directed on the label or website.

3. Accuracy of Information

We strive to ensure all product descriptions, ingredient lists, and guidance are accurate. However:

Individual pets may respond differently to natural products.
Results are not guaranteed and may vary based on age, breed, health status, and consistency of use.

4. Orders & Payments

All prices are listed in USD unless otherwise stated.
We reserve the right to refuse or cancel any order at our discretion.
In the event of a pricing or product description error, we reserve the right to correct the error and cancel affected orders.

5. Shipping

Shipping times and costs are outlined at checkout and/or in our FAQs.

Processing times may vary due to small-batch, handmade production.
Delivery timelines are estimates and not guaranteed.
Two Hearts Pets is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.

6. Returns & Refunds

Please refer to our Returns & Refund Policy for full details.

7. Intellectual Property

All content on this site, including text, images, logos, product names, and branding, is the property of Two Hearts Pets and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Two Hearts Pets shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:
deborah@twoheartspets.com

Return Policy

Our Policy

Because our products are natural, handmade, and intended for pet wellness, we take hygiene and safety seriously.

Returns Eligibility

We accept returns only if:

The item is unused
The item is unopened
The item is returned in its original packaging
The return request is made within 14 days of delivery

Opened or used products cannot be returned or refunded for safety and hygiene reasons.

Non-Returnable Items

We do not accept returns for:

Opened or partially used products
Items purchased on sale or promotion
Products damaged due to improper use or storage

Allergic Reactions or Sensitivities

Because every pet is unique:

We cannot guarantee that every product will suit every pet.
Adverse reactions do not qualify for a refund once the product has been opened or used.

If you have concerns, please contact us and we will do our best to assist.

Damaged or Incorrect Orders

If your order arrives:

Damaged
Defective
Or incorrect

Please email us within 48 hours of delivery with:

Your order number
Photos of the item and packaging

We will arrange a replacement or refund where appropriate.

Refund Processing

Approved refunds will be processed to the original payment method.
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Shipping costs are non-refundable.