Frequently Asked Questions

We accept all major credit/debit cards (Visa, Mastercard, American Express), as well as alternative payments such as PayPal, Apple Pay, and Google Pay.

Orders are processed quickly, but if you contact us within 48 hours we’ll do our best to accommodate changes or cancellations. After that window, the order may already be in fulfillment.

Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays).

We partner with carriers like USPS, UPS, and FedEx. Delivery usually takes 2–5 business days within the U.S., depending on your location.

Shipping costs depend on weight, dimensions, and delivery address. Charges are shown at checkout before you complete your purchase.

Please contact us immediately with your order number and images for assistance with replacement or refund.

We offer returns or exchanges within 30 days of receipt, provided the product is unopened and in resaleable condition. Some items (opened or specialty) may not be eligible.

We stand behind our quality with a 100% satisfaction guarantee. If your pet doesn’t tolerate a product, contact us with details and we’ll assist with a refund or replacement.

Supplements help fill nutritional gaps, support specific systems (like joints, digestion, skin), or address health conditions. Even pets on balanced diets may benefit.

Most food-based supplements are safe, but always consult your veterinarian before combining with prescription medications.

Always follow dosage instructions on the label. If unsure, consult your veterinarian.

Results vary depending on the pet and product. Some improvements may be seen in days, while others may take weeks.

Store in a cool, dry place away from sunlight. Shelf life is 1-3 years.

The NASC Quality Seal indicates adherence to rigorous U.S. standards of manufacturing and safety. TwoHearts Pets is in process for obtaining this Seal.

Absolutely, be sure to follow dosage amounts carefully.